Refund Policy

What we promise instead of a refund

The moment you order, we start calculating your chart and writing a book that exists for no one else. There is no stock to restock and no copy to resell. That is why, when something is not right, the answer is not to return your money: it is to fix it.

For 7 days after delivery, if anything in your book is wrong, you tell us and we correct it and send it again at no charge, as many times as it takes until it is right. You keep every version.

If something in your book is wrong

Write to [email protected] with your order number and tell us what is wrong. It helps if you tell us the exact detail and what it should be.

We reply within 3 business days at most and send the corrected book as soon as it is ready.

What we correct: a wrong detail, your name misspelled, a date or a city that is not the one you gave us, a calculation mistake of ours, a damaged or unreadable file, or a book that does not match what you bought.

What is not our mistake: a date or a time you gave us wrong. Tell us anyway: if there is still time we redo it, and if we have already delivered it we talk and find a way.

If your book never arrived

Check your spam or promotions folder first; that is where it usually is. Then write to [email protected] and we resend it, to a different address if you prefer.

If we cannot deliver it to you at all, that is one of the cases where you get your money back in full. See below.

When we do refund you

Four situations, and in each of them you get the full amount back:

• You were charged twice for the same order.
• You were charged in error — an order you did not place, or a charge for something you did not buy.
• We never delivered your book and cannot deliver it, for whatever reason.
• We cancelled your order before preparing it, because we could not calculate the chart or for any other reason of ours.

These are not favors. If we did not deliver what you paid for, keeping your money would simply be wrong.

Refunds go back through Stripe to the same payment method, and usually appear within 5 to 10 business days depending on your bank.

What the correction promise does not cover

So that you know where you stand:

• A change of mind, outside the legal cases described in your rights below.
• Content that does not match what you expected or what you believe about yourself. Your book is written from your chart, and we do not choose what your chart says.
• Disagreement with astrology as a discipline.
• Requests outside the time limits above.

Cancelling an order

Write to us as soon as you can. If we have not started preparing your book, we cancel it and refund you in full. Once calculation and writing have begun, the book exists and cannot be cancelled, but the correction promise above applies to it in full.

If you are thinking about a chargeback

Please write to us first. A chargeback takes weeks, tells us nothing about what went wrong, and in almost every case we could have fixed the problem the same day.

If you do open one, we will respond to your bank with the record of your order: what you bought, the terms and this policy as they were shown to you at checkout, the delivery record, and our correspondence. We would much rather spend that effort on your book.

[email protected] — a person reads it.

Your rights

Nothing in this policy takes away a right you have under the law that cannot be waived by agreement.

• Australia and New Zealand: our books come with guarantees that cannot be excluded under the Australian Consumer Law and the Consumer Guarantees Act 1993. If your book is faulty or not what we described, you are entitled to the remedies those laws provide.
• United Kingdom and Ireland: the 14-day right to cancel does not apply to a book made to your specifications and clearly personalized, but your statutory rights regarding faulty digital content are not affected.
• Anywhere else: if the consumer law where you live gives you a right to cancel or to a refund that this policy does not provide, that right applies and this policy does not override it.

How to ask

One email to [email protected] with your order number and what you need. There is no form, no account to create and no steps in between.

Fufos LLC, 30 North Gould Street, Ste N, Sheridan, WY 82801, United States.